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How td99 Handles Your Account and Rights

These legal terms set out what we expect from you and what you can expect from us — covering account eligibility, data use, and how disputes are handled. Access to td99 depends on local law and is available only in eligible regions.

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LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms — your data, your account status, or how a specific rule applies to you — there are three ways to reach our team. We aim to respond to legal and policy queries within one working day. For payment-related disputes involving JazzCash, Easypaisa, or Raast, attach your transaction reference when you write in.

Live Chat Reach us through the chat icon in your account dashboard. Have your account ID ready so we can pull your record without delay.

Email Support Send policy questions to our support address listed in your account settings. Include your registered mobile number for faster matching.

Account Help Centre Your account panel has a Help section with policy documents and a form to submit data or rights requests directly to our compliance team.

HOW WE PROTECT YOU

Data, Security and Account Integrity at td99

We handle your account data the same way we handle payment flows — with a clear process and no unnecessary exposure. Your JazzCash, Easypaisa, or Raast details pass through encrypted channels, and we do not log payment credentials beyond what is needed to confirm a transaction. Account security runs on OTP verification, so any login or withdrawal from a new device requires a code sent to your registered number. Here is what we commit to on each front.

Cookie Use We use cookies to keep your session active and remember lobby preferences. You can manage cookie settings from your browser at any time without losing your account.

Data Retention We keep your account and transaction records only as long as local law or dispute resolution requires. Once that period ends, records are deleted or anonymised.

Account Security OTP verification applies on login and withdrawal requests. If you suspect unauthorised access, contact our live chat immediately to freeze your account wallet.

Rights Requests You can request a copy of your data or ask us to delete your account at any time through the Help Centre form. We process these requests within the window local law sets.

What These Terms Actually Cover

td99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

td99 operates under terms that govern how your account is created, how your data is stored, and what actions we may take if a breach occurs. Your account is personal — it cannot be transferred, shared, or used by anyone other than the registered holder. When

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you deposit through JazzCash, Easypaisa, or Raast, the transaction is tied directly to your verified account, and our records reflect that wallet-to-account link. We retain transaction data for the period required to resolve disputes and meet applicable obligations. If you close your account, we hold certain
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records for as long as local law requires before they are deleted. Any winnings or balances shown in your account wallet are subject to verification before withdrawal. We do not sell your personal data to third parties, and your payment credentials — whether a JazzCash number,
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Easypaisa account, or Raast ID — are never stored on our servers in plain text. These terms apply to all access from supported regions. Where local law restricts access, these terms remain binding on any account activity that did occur.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About td99 Policy and Your Rights

Below are the policy questions we hear most. If yours is not here, use the live chat or Help Centre form to get a direct answer from our team.

Account eligibility depends on local law and the region you access from. Where local law permits, you must be of legal age and register with your own verified details.

We record the transaction reference, amount, and wallet number to reconcile your account balance. Payment credentials are not stored in plain text on our servers.

Yes. Submit a data access request through the Help Centre form in your account. We will respond within the period that local law requires for such requests.

Contact live chat or email support with your transaction reference and a clear description. For Raast or Easypaisa deposits, attach the transfer confirmation from your wallet app.

We retain records for the period local law or dispute resolution requires, then delete or anonymise them. You will receive confirmation once the deletion is complete.

We update these terms when our operations or applicable rules change. We notify you via your registered mobile number or the email linked to your account before changes take effect.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How td99 Handles Your Account and Rights

How to Reach Us on Policy Matters

Data, Security and Account Integrity at td99

Common Questions About td99 Policy and Your Rights

01 Who can hold a td99 account under these terms?

02 What data does td99 collect when I use JazzCash or Easypaisa?

03 Can I request a copy of my personal data?

04 How do I dispute a transaction or a rule applied to my account?

05 What happens to my account data if I close my account?

06 Do these terms change, and how will I know?

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